Privacy Policy
Effective Date: September 8, 2025
Healing Hearts and Minds, LLC (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, store, and protect your information when you engage in therapy services delivered via telehealth in Delaware, Pennsylvania, and New Jersey.
We provide therapy services only to adults (18 years and older). There is no age provision for individuals seeking Forensic Social Work Services.
1. Information We Collect
To provide therapy services, we may collect the following information:
- Personal identification details (name, date of birth, address, phone number, email).
- Health insurance information, when applicable.
- Medical history, mental health history, and other health-related information shared during sessions or intake.
- Payment and billing details.
- Information required to comply with federal, state, and professional regulations.
2. How Your Information Is Used
Your information may be used for:
- Delivering telehealth therapy services.
- Treatment planning and clinical documentation.
- Processing payments and insurance claims.
- Administrative functions (e.g., scheduling, reminders, communication).
- Compliance with professional, ethical, and legal requirements.
3. Confidentiality & HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. This means your protected health information (PHI) will not be shared without your written consent, except as required or permitted by law, including:
- If you pose an imminent risk of harm to yourself or others.
- In cases of suspected abuse, neglect, or exploitation of vulnerable adults.
- When required by a court order or other legal mandate.
- To comply with applicable state reporting laws.
4. Telehealth Services
- Sessions are conducted using secure, HIPAA-compliant telehealth platforms.
- Clients are encouraged to participate from a private and secure location.
- We cannot guarantee confidentiality if sessions are attended from public or unsecured settings on your end.
5. Data Storage & Security
- Electronic health records are stored securely using HIPAA-compliant systems.
- Access to client records is limited to authorized personnel only.
- We use safeguards to prevent unauthorized access, disclosure, or alteration of your information.
6. Your Rights
You have the right to:
- Access and request a copy of your health records.
- Request corrections to your records if you believe they are inaccurate.
- Receive an accounting of disclosures of your health information.
- Request restrictions on how your information is used or shared (subject to legal requirements).
- File a complaint if you believe your privacy rights have been violated.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, professional standards, or our practice procedures. Updates will be posted on our website and are effective upon posting.
8. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Healing Hearts &Minds, LLC
Wynda Jefferson, LCSW
302.365.0064
healingheartssolutions@outlook.com
8 The Green, Suite A, Dover DE 19901